Recently, we’ve become aware of a scam targeting homeowners, including some of our past customers. It’s crucial that we share the details of this scam with you, not to alarm, but to inform and protect you from falling victim to these deceitful tactics.
Understanding the Scam
The scam operates through targeted cold calls. Scammers, posing as representatives from legitimate insulation companies, contact homeowners, specifically asking about recent loft insulation work. This is a calculated attempt to prey on those who have had such work done, making the scam seem more credible.
Once they establish this connection, they falsely claim that a moisture test in the loft is necessary, citing concerns about insulation quality and safety. They then provide misinformation, suggesting that your existing insulation could cause damage or is illegal. The final hook? Offering alternative insulation or ventilation systems at grossly inflated prices.
A particularly disturbing aspect of this scam is its focus on the elderly. Scammers are using public databases to target older individuals, exploiting their trust and, often, limited knowledge about these matters.
Our Role and Advice
As your trusted loft service provider, we want to assure you that this situation is not due to a breach of our customer data. It’s a mere coincidence that two of our customers were contacted. However, it’s a coincidence we take very seriously. Our role is to not only provide top-notch loft services but also to ensure your safety and awareness regarding such fraudulent activities.
Here are some crucial steps you should take if you receive such a call:
- Exercise Extreme Caution: Always be wary of unsolicited calls, especially those making specific claims about your home.
- Verify Information: Do not take any claims at face value. Verify the caller’s identity and the information they provide.
- Seek Second Opinions: If you’re unsure, seek advice from trusted sources or professionals before agreeing to any proposals.
- No Immediate Decisions: Avoid making immediate decisions during such calls. Take your time to think and consult with family or friends.
Next Steps for Us and You
We’re committed to proactive communication. If we receive further information about this scam, we’ll update you immediately. Additionally, we’re taking special care in our interactions with elderly customers, ensuring they’re aware and reminded of these tactics.
Your Vigilance Matters
Remember, your safety and well-being are paramount to us. If something doesn’t feel right, it probably isn’t. Always trust your instincts and don’t hesitate to reach out to us for any concerns or clarifications.
Let’s stay informed, vigilant, and safe together.
Best regards, The Loft Boys Team